State Farm® Insurance Agent Heidi Pollock

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Jacob Harris

April 3, 2024

5 out of 5

"Jennifer Steen is hands down my favorite person in insurance ever. If it wasn’t for her, there would be no need for loyalty. She has created company/agency loyalty. PAY HER MORE HEIDI! :) You bonus her $250, I’ll match it in cash."

Jennifer

August 8, 2023

5 out of 5

"Great service!"

Denise Pierson

May 24, 2023

5 out of 5

"Heidi and her staff are the best in the business! I’ve known her for 15 years as an agent, friend, and even a boss. She is 100% True Blue in all she does. She’s smart and hires great staff. You can’t go wrong with this Team!"

Caroline Smith

May 17, 2023

5 out of 5

"Heidi's team, especially Jenn, were incredibly helpful and quick to respond when I needed a new policy. They navigated administrative anomalies and were able to get me exactly the documents I needed, just in time. I highly recommend this office!"

Abigail Gordon

May 10, 2023

5 out of 5

"Great customer service. Always willing to help me out with my needs."

Anna Wheeler

February 28, 2023

5 out of 5

"I think they are a great bunch! I’ve been with them for many years."

Steve Mesa

September 23, 2022

5 out of 5

"Great, great customer service second to none"

Lauren Kemp

May 16, 2022

1 out of 5

"This has got to be one of the WORST offices I’ve dealt with in my life. They refuse to provide documents upon request. Shady things have happened regarding suspension of cars on my policy without my permission and my account has been stripped of all online documentation prior to March (2 months after the suspension messes have happened). Office employees do not listen to requests, will not do as they say they will, and are not knowledgeable in any aspect of their job. I would highly recommend staying away from this place. They’ve cost me so much money due to their errors."

Kurt Young

April 20, 2022

5 out of 5

"Best care anywhere"

ken david

March 4, 2022

4 out of 5

"Their responsiveness"

Monique Anderson

December 8, 2021

5 out of 5

"I have been with Heidi for years now. The BEST agent ever! Always hastle free and the best customer service from her office. I highly recommend."

Ali Green

October 8, 2021

5 out of 5

"Thanks for taking such great care of me! Your office staff provide the best customer service and always go above and beyond. You guys are great!!"

Virginia Bradley

October 7, 2021

5 out of 5

"I have nothing but the best service from this agency. They are always there when I need them no waiting at all."

Taylor Burns

October 5, 2021

5 out of 5

"The ladies in the office or so helpful and friendly. They are very knowledgeable and care about my family it is nice to call an office and talk to the same person every time. Heidi is doing something right"

Sam Slater

October 4, 2021

5 out of 5

"Very knowledgeable and helpful staff"

Michael Mc

December 21, 2020

5 out of 5

"I've been with State Farm for 33 years and switched to Heidi Pollock about 30 years ago. I only had my autos to begin with, then added rentals and lastly my home. My previous home owners insurance company kept raising premiums, I had no claims. State Farm was always just a little less, but I wasn't going to change for $100-150 a year. After two increases of $500, I contacted Heidi again and they saved me $1000 a year on my home owners with the same coverage. I've always felt they had my best interest at heart. Sometimes they talked me out of putting in a claim as it was too small, and also gave me advice about changing limits when necessary. Just what you want in an agency."

Shanna Gazley

February 18, 2020

5 out of 5

"I was in a very serious car accident and my car was totaled. The staff helped me at each step in the process. With anyone else, this would have been so stressful and time consuming. Highly recommend. Also, great home owner’s insurance helped when a tree fell on the house in a snow/ice storm. It was so easy to resolve."

Susie Morris

August 2, 2019

5 out of 5

"I’ve worked with Heidi and team for years and they are wonderful to work with! They are always very responsive and detail oriented."

William Hart

July 29, 2019

5 out of 5

"Excellant service"

Samantha Schuttpelz

December 30, 2018

1 out of 5

"They don’t even deserve one star."

Kwang Kim

October 19, 2018

5 out of 5

"I have been with the agency for about 30 years. The staff is always courteous and professional"

Wayne Manselle

August 4, 2018

5 out of 5

"Heidi has always been excellent to work with."

What our customers say about us...

Jacob Harris

April 3, 2024

5 out of 5

"Jennifer Steen is hands down my favorite person in insurance ever. If it wasn’t for her, there would be no need for loyalty. She has created company/agency loyalty. PAY HER MORE HEIDI! :) You bonus her $250, I’ll match it in cash."

Jennifer

August 8, 2023

5 out of 5

"Great service!"

Denise Pierson

May 24, 2023

5 out of 5

"Heidi and her staff are the best in the business! I’ve known her for 15 years as an agent, friend, and even a boss. She is 100% True Blue in all she does. She’s smart and hires great staff. You can’t go wrong with this Team!"

Caroline Smith

May 17, 2023

5 out of 5

"Heidi's team, especially Jenn, were incredibly helpful and quick to respond when I needed a new policy. They navigated administrative anomalies and were able to get me exactly the documents I needed, just in time. I highly recommend this office!"

Abigail Gordon

May 10, 2023

5 out of 5

"Great customer service. Always willing to help me out with my needs."

Anna Wheeler

February 28, 2023

5 out of 5

"I think they are a great bunch! I’ve been with them for many years."

Steve Mesa

September 23, 2022

5 out of 5

"Great, great customer service second to none"

Lauren Kemp

May 16, 2022

1 out of 5

"This has got to be one of the WORST offices I’ve dealt with in my life. They refuse to provide documents upon request. Shady things have happened regarding suspension of cars on my policy without my permission and my account has been stripped of all online documentation prior to March (2 months after the suspension messes have happened). Office employees do not listen to requests, will not do as they say they will, and are not knowledgeable in any aspect of their job. I would highly recommend staying away from this place. They’ve cost me so much money due to their errors."

Kurt Young

April 20, 2022

5 out of 5

"Best care anywhere"

ken david

March 4, 2022

4 out of 5

"Their responsiveness"

Monique Anderson

December 8, 2021

5 out of 5

"I have been with Heidi for years now. The BEST agent ever! Always hastle free and the best customer service from her office. I highly recommend."

Ali Green

October 8, 2021

5 out of 5

"Thanks for taking such great care of me! Your office staff provide the best customer service and always go above and beyond. You guys are great!!"

Virginia Bradley

October 7, 2021

5 out of 5

"I have nothing but the best service from this agency. They are always there when I need them no waiting at all."

Taylor Burns

October 5, 2021

5 out of 5

"The ladies in the office or so helpful and friendly. They are very knowledgeable and care about my family it is nice to call an office and talk to the same person every time. Heidi is doing something right"

Sam Slater

October 4, 2021

5 out of 5

"Very knowledgeable and helpful staff"

Michael Mc

December 21, 2020

5 out of 5

"I've been with State Farm for 33 years and switched to Heidi Pollock about 30 years ago. I only had my autos to begin with, then added rentals and lastly my home. My previous home owners insurance company kept raising premiums, I had no claims. State Farm was always just a little less, but I wasn't going to change for $100-150 a year. After two increases of $500, I contacted Heidi again and they saved me $1000 a year on my home owners with the same coverage. I've always felt they had my best interest at heart. Sometimes they talked me out of putting in a claim as it was too small, and also gave me advice about changing limits when necessary. Just what you want in an agency."

Shanna Gazley

February 18, 2020

5 out of 5

"I was in a very serious car accident and my car was totaled. The staff helped me at each step in the process. With anyone else, this would have been so stressful and time consuming. Highly recommend. Also, great home owner’s insurance helped when a tree fell on the house in a snow/ice storm. It was so easy to resolve."

Susie Morris

August 2, 2019

5 out of 5

"I’ve worked with Heidi and team for years and they are wonderful to work with! They are always very responsive and detail oriented."

William Hart

July 29, 2019

5 out of 5

"Excellant service"

Samantha Schuttpelz

December 30, 2018

1 out of 5

"They don’t even deserve one star."

Kwang Kim

October 19, 2018

5 out of 5

"I have been with the agency for about 30 years. The staff is always courteous and professional"

Wayne Manselle

August 4, 2018

5 out of 5

"Heidi has always been excellent to work with."